MOBY SPL INFORMS ABOUT CHANGES IN THE FERRY SCHEDULE TILL JUNE 1, 2020
Dear passengers and partners of the company,
The MOBY SPL informs you about the cancellation of ferry departures from March 21 to May 31, 2020 due to the extension of preventive measures for the spread of coronavirus infection (COVID-19) in EU countries, in Russian Federation and the temporary restrictions of entry to the territory of these countries for tourism purposes.
For all customers who have made reservations for canceled cruises, we suggest changing the travel dates to the same route with departure of the ferry till December 28, 2020. However, taking into account the absence of a deadline for normalizing the epidemiological situation, booking of cruises with departures until July 31, 2020 is temporarily suspended in a preventive way. If your cruise will be cancelled due to these restrictions you will be able to transfer it to a later date.
The resumption of passenger ferry services is a highest priority for MOBY SPL. When the restrictions of entry to the territory of countries for tourism purposes will be removed, the company will be ready to resume cruises.
Details of the algorithm for changing cruise dates below.
ATTENTION! Taking into account the absence of a deadline for normalizing the epidemiological situation, the company sets a deadline for deciding on a new cruise date until September 30, 2020.
Please note that the cost of reservations will be automatically converted to your future cruise credit. Company also provides you a bonus equal to 15% of your booking value. The bonus can only be used to pay for cabins, fees, excursions and any additional services, except meals.
- If you booked a cruise in the travel agency, please contact your manager at the agency.
- If you booked a cruise in the direct sales office of MOBY SPL in Helsinki and Tallinn, you can send a request to firstname.lastname@example.org (attachments up to 10 MB)
- If you booked a cruise on the website of our company, you can send a request to the booking center email@example.com (attachments up to 10 MB)
- If you have additional requests or complaints, you can send a request to service department firstname.lastname@example.org (attachments up to 10 MB).