MOBY SPL INFORMS ABOUT FERRY SCHEDULE CHANGES
The MOBY SPL company informs about changes in the schedule of the ferry Princess Anastasia from 15 to 18 November, 2019. Please note that ferry departures from St. Petersburg on November 16 and 18, and from Helsinki on November 15 and 17 are canceled. We apologize for the temporary inconvenience.
Safety and comfort of passengers is the main priority in the work of our company. Therefore, the company decided to cancel the ferry departures from 15 to 18 November, 2019 due to the need for special technical work on the ship. The ferry will continue navigation after these works are completed.
We kindly ask all passengers and media representatives to take into account only the official comments from the MOBY SPL company.
Contact phone numbers:
- Quality control and service department +7 (921) 947 88 98
- The company's office in Helsinki +358 9 6187 2000
- Sales department for travel agencies +7 (921) 300 50 93
- Press office +7 (812) 702-07-77 (ext. 170)
The Company treats each passenger with respect and is taking its best efforts to make the cruise as comfortable as possible. Please note that you can send requests for changing the cruise dates on the same routes in the period from December 2019 or whole cruise season 2020 without changing the terms of payment. You can also send a refund requests for canceled ferry departures. If you booked a cruise in the travel agency, please contact your manager at the agency. If you booked a cruise directly with our company, you can send a request or claim by e-mail to firstname.lastname@example.org. All inquiries shall be considered within 10 days from the date the claim was filed.