MOBY SPL INFORMS ABOUT CANCELLATION OF DEPARTURES TILL APRIL 19, 2020

Dear passengers and partners of the company,
 
Safety of passengers is the main priority in the work of our company. And epidemiological safety is also an important part for a comfortable stay on board the ferry SPL Princess Anastasia and in the cities of arrival. Our company cares about the health of passengers, employees and crew on board the ferry.
 
The MOBY SPL informs you about the cancellation of ferry departures until April 19, 2020 due to the decisions of the Government of the Russian Federation and EU countries about the temporary restrictions of entry to the territory of these countries. These restrictions were placed due to the current epidemiological situation in the world.
 
MOBY SPL company approaches this issue with full responsibility and follows the recommendations from the authorities. The carrier will do everything possible to solve the situation in a comfortable way for passengers. 
 
Information for Russian passengers who planned a cruise from March 21 to April 19, 2020: 
  • Please note that you can send requests for changing the cruise dates from May 5 to December 28, 2020. The price of the reservation that you made earlier will be taken into account for the cost of a new trip. Additionally, you will be offered a 15% cabin discount on any regular MOBY SPL departures in 2020. The ferry schedule is here.
  • You can also send refund request for canceled ferry departures without fines for the cost of the cabin.
Information for Non-Russian passengers who planned a cruise from March 21 to April 30, 2020:
  • Non-Russian passengers who planned a cruise from March 21 to May 1, 2020 will not be able to disembark in St. Petersburg until May 1st.
  • Please note that you can send requests for changing the cruise dates from May 5 to December 28, 2020. The price of the reservation that you made earlier will be taken into account for the cost of a new trip. Additionally, you will be offered a 15% cabin discount on any regular MOBY SPL departures in 2020. The ferry schedule is here.
  • You can also send refund request for canceled ferry departures without fines for the cost of the cabin.
The procedure for changing the dates of a cruise or cancellation of bookings is below (please inform about your decision until June 30, 2020):
  • If you booked a cruise in the travel agency, please contact your manager at the agency.
  • If you booked a cruise in the direct sales office of MOBY SPL in Helsinki and Tallinn, you can send a request to terminal.helsinki@stpeterline.com (attachments up to 10 MB)
  • If you booked a cruise on the website of our company, you can send a request to the booking center help@stpeterline.com (attachments up to 10 MB)
If you have additional requests or complaints, you can send a request to service department service@stpeterline.com (attachments up to 10 MB). All inquiries shall be considered within 10 days from the date the request was filed.
 
We kindly ask all passengers and media representatives to take into account only the official comments from the MOBY SPL company.
 
Contact phone numbers:
  • Quality control and service department +7 (921) 947 88 98
  • The company's office in Helsinki +358 9 6187 2000
  • Sales department for travel agencies +7 (812) 702-07-77 (ext. 119)
  • Press office +7 (812) 702-07-77 (ext. 170)
Please note that we will inform additionally on our website as more information becomes available. 
 
Dear passengers and colleagues, please be careful to your health and the health of the people around you. Take care of yourself!