MOBY SPL INFORMS ABOUT CANCELLATION OF DEPARTURES TILL JANUARY 8, 2020

Dear passengers and partners of the company,  
 
The MOBY SPL company informs you about the cancellation of ferry departures until January 8, 2020 due to the need for additional maintenance work the dry dock.
 
Resolution of the board of directors of the MOBY SPL company attached by link. You can use this notice if necessary to form requests to other companies (airlines and railway companies, hotels, etc.).
We apologize for the temporary inconvenience. The carrier will do everything possible to solve the situation in a comfortable way for passengers. 
 
Information for passengers who planned a cruise from November 14, 2019 to January 8, 2020: 
  • Please note that you can send requests for changing the cruise dates on the same routes in the cruise season 2020 without changing the terms of payment. The new cruise season will start on March 21, 2020. The ferry schedule is here.
  • You can also send a refund requests for canceled ferry departures.  
The procedure for changing the dates of a cruise or cancellation of bookings is below:
  • If you booked a cruise in the travel agency, please contact your manager at the agency.
  • If you booked a cruise in the direct sales office of MOBY SPL in Helsinki, you can send a request to terminal.helsinki@stpeterline.com (attachments up to 10 MB)
  • If you booked a cruise on the website of our company, you can send a request to the booking center help@stpeterline.com (attachments up to 10 MB)
  • If you have additional requests or complaints, you can send a request to service department service@stpeterline.com (attachments up to 10 MB).
All inquiries shall be considered within 10 days from the date the request was filed.
 
We kindly ask all passengers and media representatives to take into account only the official comments from the MOBY SPL company.
 
Contact phone numbers:
  • Quality control and service department +7 (921) 947 88 98
  • The company's office in Helsinki +358 9 6187 2000
  • Sales department for travel agencies +7 (812) 702-07-77 (ext. 119)
  • Press office +7 (812) 702-07-77 (ext. 170)
Please note that the new cruise season will begin on March 21, 2020. Booking of cruises is open. The update of 2020 schedule is two visits to Riga in May and direct route from Tallinn to Petersburg from June 12 to 13. Also we are glad to announce that Moby SPL’s Princess Anastasia will switch to using South Harbour in Helsinki. On March 22, 2020, the ferry will make its first call to the Makasiini terminal.